Last Updated: July 27, 2023
Thank you for choosing uLovett Creations. We take pride in crafting high-quality wooden creations, and your satisfaction is our utmost priority. This Return Policy outlines our guidelines for returns and exchanges. By making a purchase with us, you agree to the terms stated below.
1. Returns and Exchanges:
We accept returns and exchanges for non-customized items within 14 days from the date of delivery. If you are not fully satisfied with your purchase, please contact us at andrew@ulovett.com to initiate the return process.
2. Custom Orders:
We do not accept returns or exchanges for custom-made orders. Each custom creation is carefully crafted to your specifications, making it unique and personalized. We ensure open communication during the creation process to meet your expectations and deliver a product you will cherish.
3. Eligibility for Returns:
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. Returns that do not meet these criteria may not be accepted.
4. Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered to us.
5. Refund Process:
Once we receive and inspect the returned item, we will notify you of its condition. If the item is in its original condition, we will process the refund to the original payment method within 3-5 business days. Please note that shipping charges are non-refundable.
6. Damaged or Defective Items:
In the unlikely event that your item arrives damaged or defective, please contact us immediately at andrew@ulovett.com with photos of the damage. We will work diligently to resolve the issue and ensure your satisfaction.
7. Address for Returns:
To initiate a return or exchange, please contact us at andrew@ulovett.com. We will provide you with the return address and any additional instructions necessary to process your return.
8. Non-Refundable Items:
Gift cards, sale items, and promotional items are non-refundable and cannot be exchanged.
9. Changes to the Return Policy:
We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Us:
If you have any questions or concerns regarding our Return Policy, please contact us at andrew@ulovett.com. We are here to assist you and ensure a positive shopping experience.