Last Updated: July 27, 2023
Thank you for choosing uLovett Creations! We are dedicated to delivering exceptional wooden creations to your doorstep with utmost care and efficiency. This Shipping Policy outlines our shipping procedures, delivery options, and related information. By placing an order with us, you agree to the terms of this policy.
Processing Time:
Our wooden creations are meticulously handcrafted with attention to detail. Most orders require 7-14 business days for us to process and prepare your order for shipment. Custom orders may require additional processing time, and we will provide you with an estimated timeline during the consultation phase.
Shipping Methods:
We offer shipping through reputable carriers to ensure timely and secure delivery. The shipping options available for your location will be displayed during the checkout process. You can select the shipping method that best suits your needs.
Shipping Rates:
Shipping rates are calculated based on your shipping address, the size and weight of your order, and the chosen shipping method. The applicable shipping charges will be displayed at checkout before you complete your purchase. Please note that some items may qualify for free shipping, and this will be clearly indicated on eligible products.
Order Tracking:
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your package and estimate the delivery date.
Delivery Time:
Delivery times vary based on your shipping address and the selected shipping method. Standard delivery typically takes 3-5 business days within the continental United States. For international orders, please allow additional time for customs clearance and delivery.
Shipping Restrictions:
Please note that certain wooden creations may have shipping restrictions based on size, weight, or international shipping regulations. If we encounter any restrictions with your order, we will contact you promptly to discuss alternative options.
Damaged or Lost Shipments:
While we take great care to package your order securely, accidents can happen during transit. If your package arrives damaged, please contact us immediately with photos of the damage at andrew@ulovett.com. We will work swiftly to resolve the issue and ensure your satisfaction. In the rare event of a lost shipment, we will initiate an investigation with the carrier to track down your package.
International Shipping:
We are delighted to offer international shipping for our wooden creations. Please be aware that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping charges.
Address Accuracy:
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdelivery caused by incorrect address information provided by the customer.
Contact Us:
If you have any questions or concerns regarding our Shipping Policy or your order's shipment, please contact us at andrew@ulovett.com. We are here to assist you and ensure a smooth delivery experience.